Last updated: 25 August 2026
The answers below are a practical summary. In case of any discrepancy, the Terms and Conditions of Use prevail.
The shop
Who sells the products on this site?
The seller is Maior Group S.r.l. (Via L. Zamenhof 697, 36100 Vicenza, Italy, VAT 03948440247), operating under licence of the trade marks of Università Telematica San Raffaele Roma. This is the university's official merchandise shop, but it is not run by the university: the university does not collect the price, does not ship and does not handle support. Every request must be addressed to Maior Group S.r.l.
How do I contact you?
Write to store@maior-group.com, always quoting your order number if the request concerns a purchase.
Orders
Do I need an account to buy?
You can create an account during checkout. It gives you your order history, saved addresses and the ability to request withdrawal from your account area. Only adults may purchase.
When is my order actually confirmed?
The e-mail you receive immediately after checkout is an acknowledgement of receipt, not an acceptance. The contract is concluded when we notify you by e-mail that the order has been accepted or taken in charge for shipping.
Can I change or cancel an order?
Write to store@maior-group.com straight away: as long as the carrier has not collected the parcel we will try to act, but we cannot guarantee it. Once shipped, your right of withdrawal within 14 days still applies.
What if a product turns out to be unavailable after I order?
We tell you and refund the amount corresponding to the unavailable products, at no further cost to you.
Payments
Which payment methods do you accept?
Credit card and PayPal, through a qualified payment provider. No other methods are accepted.
Are my card details safe?
Card details travel over an encrypted connection straight to the payment provider and are not stored by Maior Group S.r.l.
Do prices include VAT?
Yes. All prices are in euro and include VAT. They do not include shipping, which is calculated and shown separately before you confirm the order.
Do I get an invoice?
The sales document is issued on the basis of the details you entered when ordering: once issued they cannot be changed. Please check them before confirming.
Shipping
How much does shipping cost?
It depends on the weight of the order and the destination zone. The exact amount appears in the cart before you confirm: it is final and includes VAT. Details and examples on the Shipping page.
Is there free shipping?
No, whatever the order value. Collection in store is not available either.
How long does delivery take?
1-3 working days in mainland Italy and 2-4 working days in Sicily, Calabria and Sardinia with SDA, 2-6 working days abroad with UPS, counted from the moment the carrier collects the parcel. In any event within thirty days of the conclusion of the contract.
Do you ship to my country?
We ship to Italy and 24 European countries. The full list is on the Shipping page: these are the only countries selectable in the address form. We do not deliver to PO boxes.
My parcel arrived damaged.
Accept the goods with a written reservation on the carrier's document and write to us within a few days, attaching photographs and your order number. Without that reservation a claim becomes considerably harder.
Returns and refunds
Can I return a product I simply don't like?
Yes. You have 14 days from delivery to exercise your right of withdrawal, with no reason required. Return postage is at your expense. Full procedure on the Returns and refunds page.
What if the product is faulty?
That is a different case and costs you nothing: the 24-month legal guarantee of conformity applies and replacement is entirely free, both the return and the new shipment. Write to us attaching your order number and photographs of the defect.
When do I get my refund?
Within 14 days of our receiving and checking the products, to the same means of payment used for the purchase. It includes the standard delivery charge you paid. How quickly the money appears then depends on the payment network and your card issuer.
Can I exchange for a different size?
We do not run size exchanges as a separate procedure: you withdraw and place a new order. Please check the Size guide before buying.
Products
How do I choose my size?
Size and colour are chosen on the product page, before adding the item to the cart. The Size guide gives the measurements.
Will the colour match what I see on screen?
Images and descriptions represent the product as faithfully as possible. Slight differences in shade remain possible, due to colour rendering on different screens and to the nature of natural fabrics: these do not constitute a defect.
Are the prints and embroidery safe?
Yes. Products are made in accordance with sustainability and social and environmental responsibility (ESG) criteria, and the embroidery and prints applied to the garments are non-toxic.
Account, data and privacy
Who processes my data?
Maior Group S.r.l., as data controller. Details in the Privacy Policy and the Cookies policy.
What is the consent to share data with the university?
It is a separate, optional consent that you are free to give or refuse: it concerns sharing your data with the university for its own relationship purposes. It is in no way a condition of purchase and you can withdraw it at any time from your account area.
How do I delete my account?
Write to store@maior-group.com. Statutory retention obligations for tax documents remain unaffected.
Is the site accessible?
Our reference is the WCAG 2.1 level AA guidelines and the site is currently partially conformant. The Accessibility page lists point by point what works, what does not work yet and how to report an obstacle to us.